

Sport and Hospitality Champions
Golf Clubs and Resorts
Our Menu
Entree
CLUB SUPPORT
We work with Golf Australia Club Support to provide services to Golf Clubs across all areas of business.
In some cases, clubs will be referred to our specialist areas of Club Support and Golf Australia or Golf Australia Partners.
Citeams Services
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Business Reviews and Reporting
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Business Plans
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Service Design Reviews
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Enhancing Customer Experiences
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Restructure and Specialist Recruitment
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Financial Cash Flow Forecasting
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Committee/Board Advocacy
FACILITATION & ADVOCACY
Advocacy
We provide an advocacy service in cases where a club or organisation may not have the skills to represent a subject or topic to a third party.
Facilitation
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We provide an independent facilitation service for committees, boards, events or groups
WRITING SERVICES
Writing Services
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Business and Personal Profiles
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Reference: www.profileyourworld.com,au
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Letters and Responses
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Stories
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Advertorials
Main Course
BUSINESS REVIEWS
We provide comprehensive reviews of your business based on the objectives and needs. of your business
Benefits of Review
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Independent feedback
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Expert recommendations
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Recommendations can be used to support a strategic plan
REVIEW / RECOVERY / RESTRUCTURE / RECRUITMENT / DRIVE REVENUES
We provide a 'one stop shop' specialist restructure and recruitment facilitation service .
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Restructure Modeling
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Financial Forecasting
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Position Design
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Selection Criteria
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Position Descriptions
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Remuneration and Assessment
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Advertising
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Short Listing
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Workplace Agreements/Contracts and Key Performance Indicators
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Interview Questions and Facilitation
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Letters and Correspondence
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Member Forum Facilitation
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Member notification letters
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PR and Post-Appointment Media Releases
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Performance and KPI Follow-Up
STRATEGIC BUSINESS PLANS AND FINANCIAL FORECASTING
Facilitate the development of Club Business Plans including financial forecasting
Dessert
TRAINING AND WORKSHOPS
We deliver a range of custom designed workshops and customer service training modules
Topics
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Retaining and Growing membership
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Customer Service and Service Design
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Sales and Marketing
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Food and Beverage Operations
SURVEYS
We develop and facilitate a member and customer surveys
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Member Surveys
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Social Visitor Surveys
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Specialist Custom deigned Surveys
Delivered via SURVEY MONKEY with the assistance of Golf Australia
Mystery Shopping
How well are your staff doing at providing a genuine custmer servive experuience.
We provided remote and onsite customer experience reviews supported by a one-page summary for your review.