Our Menu

Entree

CLUB SUPPORT

We work with  Golf Australia Club Support to provide services to Golf Clubs across all areas of business.

In some cases, clubs will be referred to our specialist areas of Club Support and Golf Australia or Golf Australia Partners.

Citeams Services

  • Business Reviews and Reporting

  • Business Plans

  • Service Design Reviews

  • Enhancing Customer Experiences

  • Restructure and Specialist Recruitment

  • Financial Cash Flow Forecasting

  • Committee/Board Advocacy

FACILITATION & ADVOCACY

Advocacy

We provide an advocacy service in cases where a club or organisation may not have the skills to represent a subject or topic to a third party.

 

Facilitation

  • We provide an independent facilitation service for committees, boards, events or groups

WRITING SERVICES

Writing Services

  • Business and Personal Profiles

  • Letters and Responses

  • Stories

  • Advertorials​​

Main Course

BUSINESS REVIEWS

We provide comprehensive reviews of your business based on the objectives and needs. of your business

Benefits of Review

  • Independent feedback

  • Expert recommendations

  • Recommendations can be used to support a strategic plan

REVIEW / RECOVERY / RESTRUCTURE / RECRUITMENT / DRIVE REVENUES

 

We provide a 'one stop shop' specialist restructure and recruitment facilitation service .

  • Restructure Modeling

  • Financial Forecasting

  • Position Design

  • Selection Criteria​

  • Position Descriptions

  • Remuneration and Assessment

  • Advertising

  • Short Listing

  • Workplace Agreements/Contracts and Key Performance Indicators

  • Interview Questions and Facilitation

  • Letters and Correspondence

  • Member Forum Facilitation

  • Member notification letters

  • PR and Post-Appointment Media Releases

  • Performance and KPI Follow-Up

STRATEGIC BUSINESS PLANS AND FINANCIAL FORECASTING

Facilitate the development of Club Business Plans including financial forecasting

Dessert

TRAINING AND WORKSHOPS

 

We deliver a range of custom designed workshops and customer service training modules

Topics

  • Retaining and Growing membership

  • Customer Service and Service Design

  • Sales and Marketing

  • Food and Beverage Operations

SURVEYS

We develop and facilitate a member and customer surveys​

  • Member Surveys

  • Social Visitor Surveys

  • Specialist Custom deigned Surveys

Delivered via SURVEY MONKEY with the assistance of Golf Australia

Mystery Shopping

How well are your staff doing at providing a genuine custmer servive experuience.

We provided remote and onsite customer experience reviews supported by a one-page summary for your review.